Engaging residents in decision-making processes is one of the key aspects for the optimal functioning of local governments. An increasing number of cities and municipalities decide to introduce participatory (civic) budgets in which residents decide by popular vote on the activities of local governments related to the implementation of investments in a given area. Another tool of this type is the Local Initiative, in the framework of which informal groups may submit project ideas with the contribution of residents. Having a real impact on the activities carried out in their own area, the residents have a sense of empowerment and belonging, and try to achieve the most beneficial effects. On the other hand, local governmens strengthen their ties with local communities and can effectively manage their areas.

A city in which these participatory instruments are used is Mińsk Mazowiecki. Within their framework, many investments have been carried out in the city, such as a youth center, a children’s playground or a series of educational events on dealing with natural disasters. Another example of the city’s strategic activities related to engaging residents in decision-making processes is the Human Smart City project, whose axis is the design of common spaces. A series of expert trainings and  consultations with residents allowed the city representatives to understand that instead of asking for specific actions, it is more valuable to discover the needs of the residents by taking into account their opinions and capabilities. As a result of a series of consultations held during community picnics, professionals managed to develop proposals for the arrangement of common public spaces that reflected the preferences and expectations of residents. Another key aspect is to change the mindset of public administration employees by understanding that effective public service is not about imposing one’s own ideas but about recognizing and meeting the needs of residents. The way to achieve this goal is continuous and active acquisition of knowledge and exchange of good practices during professional trainings.

The participation of residents in shaping local policies and increasing their influence on investments made in a given area is therefore of fundamental importance for cooperation between residents and local governments. As highlighted earlier, the key conclusion of the Human Smart City project is that proper cooperation requires local governments to take on the role of partners in discussions with residents and to understand that the best conclusions come from a deep diagnosis of needs and working out solutions in cooperation and dialogue.